Ordering

How do I place an order?
Browse our products, add your selections to your cart, and follow the checkout steps. Please double-check your order details and shipping address before submitting.

Can I change or cancel my order?
Contact us as soon as possible on our customer service page or Email  [ hello@farout.is] with your order number. We’ll do our best to help, but changes may not be possible once an order has been processed or shipped.

Where do you ship?
We Only ship within Canada

 Shipping & Delivery

How long will delivery take?
Delivery times depend on your location . Orders to Western Canada ship in 2-5 business days. Orders on the East Coast and Maritime Provinces can take from 4-7 business days. Orders for the Northern Territories generally take 5-9 business days.. Once your order ships, we’ll keep track of it but we are not giving out tracking #'s at this time as part of our security protocol.

How much does shipping cost?
Shipping costs are $15.00 and orders over $200.00 qualify for free shipping.

What if my order is delayed, missing, or arrives damaged?
Please reach out to us on our customer support page or Email [ hello@farout.is ] with your order number and a description of the issue. If an item arrived damaged, please include a photo in its original unopened vacuumed sealed bag.

Products & Safety

How should I use a product?
Always follow the safety and harm reduction guidelines. If you’re pregnant, breastfeeding, taking medication, or have a health condition, speak with a qualified health professional before using a product.

Are your products right for everyone?
No, these products are intended for adults only.

Are these products Lab Verified?
Yes , our products are Third Party Labroatory Verified. You can find the results on our  Laboratory Analysis Report page. This is a core principle of our business , and we are commited to this. Each product page includes full ingredient and dose suggestions. Please contact us at customer support or [ hello@farout.is ] if you need further details.


 Payments & Support

What payment methods do you accept?
We accept Interac E-transfer and Monero(XMR) payments , you can find the details on payment pages and at checkout.

How can I contact you?
Please reach out to us on our customer support page or Email us at [ hello@farout.is ]. Our customer support hours are Monday to Friday , from 7am -7pm (Pacific Time). Also feel free to contact us at other times and we will be happy to assist you as soon as we see your message.